Meta’s Oversight Board criticized the social media giant for unfairly favoring certain elite users of Facebook and Instagram, granting them amnesty from certain rules, and failing to publicly disclose the program’s extent.
Meta’s “cross-check” program is supposed to minimize the number of posts Facebook and Instagram incorrectly take down, by having a human review posts by certain “powerful” users when they are found to be violating the rules, according to the Oversight Board. The Board found that, in practice, cross-check protected these accounts, allowing their content to remain up even when it was in violation of the sites’ rules and helping favored accounts receive reduced punishments for infractions, all the while repeatedly failing to detail to the public and the Board which accounts and posts were subject to this policy.
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